A new appointment system will now allow recipients to book an appointment, removing the need to stand in a service centre queue for hours.
Centrelink customers can book a 15-minute phone appointment or 30-minute face-to-face at over 300 service centres nationally.
The recent launch follows a trial of the booking system in Hobart, which Minister for Government Services Bill Shorten called a success.
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More than 81,700 appointments have already been booked online, but receipients also have the option to book appointments over the phone.
“You can book a phone or face-to-face appointment by calling your regular payment line,” Services Australia said.
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