IndiGo and SpiceJet, two prominent low-cost airlines, announced the resumption of flight services in the early hours of Saturday. The airlines faced disruptions due to a global Microsoft outage, leading to the cancellation of over 200 flights by IndiGo, the budget carrier. IndiGo Airlines in a post on social media platform X (formerly twitter) cautioned passengers about potential flight delays as operations recover from the IT outage that impacted services both domestically and internationally on July 19. Despite the challenges, both airlines are working diligently to restore normalcy. Travelers are advised to stay updated on flight schedules as operations gradually return to normal.
“The global outage that led to operational difficulties is nearly resolved, and our teams have made significant progress in restoring normal operations. However, customers may still experience delays and schedule disruptions over the weekend,” Indigo said.
On Friday, IndiGo Airlines noted that the option to rebook or claim a refund is temporarily unavailable. Moreover, it shared a list of flights which were cancelled on July 19 and July 20.
In the meantime, SpiceJet claimed that the airlines reported zero cancellations in the wake of Microsoft outage that took PCs with Windows 10 to display error code with “Blue screen of death.”
Taking to X, SpiceJet Airlines posted, “The global technical outage is fixed, and SpiceJet bookings are open on all platforms.” Another post last night states, “SpiceJet navigates technical turbulence flawlessly! We’re thrilled to have operated ALL scheduled flights today, despite global technical challenges! Zero cancellations due to the outage. Huge thanks to our team & passengers for their patience.”
SpiceJet navigates technical turbulence flawlessly! We’re thrilled to have operated ALL scheduled flights today, despite global technical challenges! Zero cancellations due to the outage. Huge thanks to our team & passengers for their patience.#SpiceJet #ReliableTravel… pic.twitter.com/sJoo72DDUW
— SpiceJet (@flyspicejet) July 19, 2024