Passengers are stranded at the airports.
New Delhi: IndiGo Airline has been hit by a technical glitch and a system outage since 12:30 pm on Saturday, 05 October 2024 affecting flight operations and ground services across airports.
Helpless passengers cannot board the flights or book tickets hence they are stranded at the airports.
Passengers call DGCA for help
Many passengers have taken to social media platform X urging the Directorate General of Civil Aviation (DGCA) to take note and rescue them from the cumbersome situations.
@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice pic.twitter.com/LE57At4RC5
— middleclasspilot (@daks_reaper) October 5, 2024
Technical Glitch at @IndiGo6E
Airport looks like Railway Station #indigo #monopoly #delays pic.twitter.com/fFfMf64G5o— Professor (@Masterji_UPWale) October 5, 2024
@IndiGo6E what the hell with Indigo? At Kochi thousands of passengers are waiting in long queue. System is not working not able to drop their bag 💼. pic.twitter.com/D8OjFGEHxq
— Rahul Kumar (@RahulKumar1101) October 5, 2024
#Indigo airlines computer systems have crashed and they have a massive backup at airports. I am in Kolkata taking off. Is anyplace else is India having a similar issue pic.twitter.com/OpEDoOnSGN
— Rohit Gandhi (@rohitgandhi_) October 5, 2024
IndiGo issues alert
Indigo has posted on X: “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
#6ETravelAdvisory : We want to assure you that our dedicated airport teams are working relentlessly to provide the best possible assistance and support to customers affected by the ongoing system outage. (1/2)
— IndiGo (@IndiGo6E) October 5, 2024
They are committed to minimising wait times at the check-in counters and ensuring a smoother experience for everyone. We truly appreciate your patience and understanding during this time. Thank you for being with us. #IndiGohereforyou (2/2)
— IndiGo (@IndiGo6E) October 5, 2024
#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)
— IndiGo (@IndiGo6E) October 5, 2024
Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. (2/3)
— IndiGo (@IndiGo6E) October 5, 2024
We regret the inconvenience caused and appreciate your understanding and patience during this time. (3/3)
— IndiGo (@IndiGo6E) October 5, 2024