The company has mobilized 46 tow trucks from neighbouring cities and activated 34 Maruti Road Side Assistance vehicles for quick response. It has additionally augmented spare parts inventory for ready availability, created a pool of trained manpower from its service workshops, in nearby cities and collaborated with insurance firms for faster claim processing and settlement for quick redressal of service requests.
In a statement, Maruti Suzuki said it is making all efforts to quickly repair and handover the impacted vehicles to its customers. “To ensure customer mobility is not hampered even when their vehicle is under repair, the company is providing loaner cars and has also partnered with cab service providers”, the statement added.
Maruti Suzuki proactively sent out 700,000 SMS alerts containing precautionary steps to its customers to ensure that even before the cyclone hits, customers could take precautionary measures to safeguard their cars against potential damage.
Post cyclone, the company said it is working with its dealer partners and made several arrangements at its workshops for quick redressal of all service requests.