The verbal confrontation was sparked by Kamra’s post featuring an image of an Ola dealership, which showed a large number of Ola scooters parked outside, gathering dust.
Kamra’s post didn’t stop there; he tagged the Minister of Road Transport and Highways, Nitin Gadkari, questioning him, “Is this how Indians will get to using EVs?” Additionally, he included the Department of Consumer Affairs in his post, asking for their input, “Any word?” Kamra also invited those who experienced issues with Ola Electric to share their stories in the comments.In response, Aggarwal accused Kamra of posting a “paid tweet,” stating, “Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.” He added, “Or else sit quiet and let us focus on fixing the issues for the real customers.” Aggarwal further claimed, “We’re expanding service network fast and backlogs will be cleared soon.”
However, many users criticized Aggarwal’s tone, calling it “arrogant.” One commenter noted, “Focus on customer service, take feedback in the right spirit, and work on improving your product if you want to stay in the game long term.”
Another user highlighted the struggles of middle-class consumers, stating, “Imagine a middle-class person saving 3-4 months of salary to buy an OLA, only for it to have problems in the first week and then park at your service center for days.”
Following the decline in today’s share prices, social media influencer and YouTuber Akash Banerjee (also known as Bhakt Banerjee) targeted Aggarwal on X, writing, “Chot lagi? Dard hua? Ja service center. Bahut kaam hai. If you do not fix the problem of broken Ola scooters @bhash, then your stock will be a bigger flop than @kunalkamra88’s shows. Show your customers how much you truly care and whether you’re only gas and BS.”
This exchange highlights not only the service challenges faced by Ola Electric but also broader issues within the electric vehicle (EV) industry concerning customer satisfaction and corporate responsibility. As more consumers transition to electric scooters, companies like Ola must prioritize effective communication and responsive service to maintain trust and loyalty among their customer base.
Meanwhile, Ola Electric shares are under significant pressure, having declined 43% from their all-time high of Rs 157.5. However, they remain 18% above their IPO listing price of Rs 76.
In Q1 FY25, Ola Electric reported a 32% increase in revenue to Rs 1,644 crore, while its net loss widened to Rs 347 crore, compared to a loss of Rs 267 crore in the same period last year.
The shares of the company ended at Rs 90.82 at close of trade.