Dozens of customers have slammed online shopping site White Fox Boutique for lengthy delays and “terrible customer service”.
Shoppers have reported delays of almost a month following the boutique’s Afterpay Day sale, even though many say they paid for express shipping.
The store’s Instagram account has been flooded with comments from unhappy shoppers.
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“I placed an order two weeks ago that still hasn’t shipped,” one person said. “I understand shipping takes time, but filling the actual order shouldn’t take more than two weeks.”
Many customers said they paid for express shipping that has not been honoured.
“I got express shipping and was told it will be delivered between 1–4 days,” one customer said.
“It’s now been two and a half weeks and I haven’t even received an update of the process of shipping.
“I have contacted you via email and got told to wait four business days for a response.
“It’s been over four days and still nothing … where is my order?”
The store’s policy regarding refunds has also been slammed, with many customers saying they want a full refund instead of accepting store credit.
“Is there any way I can get my money back,” one customer asked. “Not store credit, but my money back.”
“I ordered over two weeks ago, and I have received nothing. I even paid for express shipping.”
Many customers expressed frustration over their dealings with the brand’s “terrible” customer service team and the “generic” responses.
“It’s been weeks and my order hasn’t been shipped,” one person commented. “I want some sort of update, not a generic response!”
“Beyond a joke.”
The store should have better planned for the additional orders from the Afterpay Day sale, shoppers said.
In response to a comment from White Fox Boutique staff saying they were dealing with a “dispatch delay due to the volume of orders placed in (the) sale period”, one customer said they should have planned ahead and hired additional staff.
“It might be time to hire some casual staff during your sale period,” they said.
“Express post means express post. I wouldn’t have paid extra if I knew I wouldn’t receive it for weeks.”
Customers also slammed the store for continuing to promote new collections and run sales while dealing with such a massive backlog.
“You guys shouldn’t have hosted back-to-back sales if you guys couldn’t handle the sales volume,” another customer said.
“This is not your first rodeo. You guys should have anticipated this and prepared enough manpower to satisfy the incoming orders in a timely manner.
“You guys are pushing a new collection after a new collection, yet, you guys can’t even fulfil your existing orders.
“Either you guys are desperately money hungry and exploiting your consumers’ hard-earned money, or there are some other technical issues unrelated to ‘heavy sales volume’ that you guys are dealing with and refusing to spill the full tea.”
7NEWS.com.au has contacted White Fox Boutique for comment.
The boutique’s automatic reply said: “Please allow up to four business days for a response from one of our customer service representatives.”
Two hours after White Fox Boutique was contacted by 7NEWS.com.au, the boutique shared an Instagram story about the situation.
“PSA BABES: Due to the additional sale volume over this time, please allow additional business days for your order to be dispatched,” the statement said.
“The entire team are working so hard along with additional hours to get your orders to you as fast as possible.
“Thank you for your patience and understanding.”
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