Virgin Australia announces new bag tracking feature

Virgin Australia has revealed a new flight check in feature, allowing travellers to track their baggage.

The tracking tool, which has been two years in the making, will be available on most domestic routes between major airports from Monday.

Those airports include Sydney, Melbourne, Brisbane, Gold Coast, Hobart, Adelaide and the Sunshine Coast.

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The airline’s remaining domestic network, including select services departing Perth, are expected to feature the tracking tool soon.

Virgin Australia Group Chief Customer and Digital Officer, Paul Jones said the airline is proud to be the first airline in the country to offer the feature.

Virgin Australia has revealed a new flight check in feature, allowing travellers to track their baggage.  Credit: AAP

“It’s our mission to be Australia’s most loved airline and that means we need to listen to our customers to ensure we are offering the services that are most important to them,” he said.

“We know the potential of lost baggage is a concern for travellers globally and anticipate today’s announcement will give many guests that extra level of comfort knowing where their bag is at every step of the journey. “

To use the checked baggage tracking feature customers need to have the Virgin Australia app downloaded on their smartphone.

Once notifications are enabled, a series of push notifications will be sent to the customer’s phone throughout the journey, including upon the bag being checked-in, transferred to an international partner airline, and available for collection at the final destination.

The tool will also advise the guest which carousel the baggage is available for collection from.

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